Customer Testimonials
Uzma is a wonderful sales person. I am o n my 4th car with her. She is so kind and knowledgeable
Amazing,professional, patient, knowledgeable, Uzma went above and beyond to make sure everything was set up for me before I left the dealership.I highly recommended Uzma to anyone looking for a great car buying experience.
Was a very pleasant atmosphere, extremely nice and pleased with service and we loved Joey.
I had an outstanding experience at Kelly Cadillac purchasing my new Cadillac Escalade IQ. Uzma, my salesperson, was exceptional. She had saved my information for a year and recognized me the moment I returned, making the whole process feel personal, seamless, and low-pressure. Glen, the numbers expert, was incredibly helpful and explained every detail clearly, leaving me feeling confident and informed about my decisions when I walked away. Between Uzma's thoughtful follow-up and Glen's patient, clear explanations, I felt genuinely taken care of from start to finish. I highly recommend this team to anyone!
I highly recommend this dealership they are easy to work with, very friendly also did 100% of my deal over the phone no hassle or pressure
Was a real pleasure working with everyone from the first phone call to the dealership and throughout the sale process. Everything went smoothly.
Excellent experience purchasing my new car. The team was attentive to my needs, took the time to answer all of my questions, thoroughly reviewed every detail with me. I never felt rushed and appreciated their professionalism, patience, and commitment to making sure I was comfortable throughout the process. Highly recommend for anyone looking for a smooth and enjoyable car-buying experience. Uzma and the entire Kelly team were excellent to work with!
Very good and enjoyable to work with was easy dealing with will return to buy again
Uzma at Kelly Cadillac was fantastic to work with. She made buying my vehicle smooth, easy, and stress free. Highly recommend her to anyone shopping for a car!
Great car buying experience and everyone was great. Uzma did a great job going over the car and helping us with the purchase.
One of the Best buying experiences that I’ve had at any dealership. They made a usually intolerable experience great.
Uzma was our sales rep and she couldn’t have been more helpful. Every one of the staff were extremely nice and helpful. I would definitely go back for our next car.
Kelly Cadillac has some of the nicest, most professional people I’ve ever met. The buying process was incredibly smooth, and their kindness and genuine care for customer needs and questions were outstanding. The owners personally greeted me and thanked me for my business. My salesperson, Joey, is awesome—sweet, kind, knowledgeable, and so helpful that I joked to my daughter afterwards about adopting him as my son. He even cared about my trip home and asked me to check in about my driving experience with my new purchase. Overall, I highly recommend this establishment, giving it a ten out ... Read More DealerRater - Apr 10, 2026
My husband, Henry Mauermeyer, and I have purchased all three of our previous cars, and now our fourth, at Kelly Cadillac with Uzma as our salesperson. Uzma excels in so many ways—she is not only a superb professional, she is also a superb human being who is caring, dedicated, knowledgeable, warm hearted, with the goal of making the buyer totally informed and satisfied that the vehicle they are buying is the perfect fit for their lifestyles she listens, shares, makes sure the customer fully understands the options available in an effort to educate as well as ensure the fit ... Read More DealerRater - Mar 22, 2026
Had the pleasure of working with Uzma to buy our first Cadillac. She was so great to work with and very thorough! When It came down to buying the car Glen was great, one of the best car buying experiences we’ve ever had! Highly recommend.
I had a terrific experience at Kelly Cadillac and cannot recommend them enough. Joey made the entire process completely painless from start to finish. He was professional, straightforward, and ensured everything went smoothly without any of the typical stress. If you are in the market for a new vehicle, come to Kelly Cadillac and be sure to ask for Joey. You won’t find a more seamless or professional team to work with.
All of my interactions with Kelly Cadillac have been outstanding! From Julio in the service department to Uzma in sales, I feel I have been well taken care of. This was my second purchase through Uzma and I have found her to be friendly and knowledgeable. I feel confident that both times she has guided me in the correct direction. She is prompt in response and answered all of my questions with patience. Uzma is an outstanding professional and a joy to work with!
Joey was a very personable person and very knowledgeable about the Cadilac we were buying. He was a joy to work with.
We purchased a 2026 Cadillac CT5-V from Kelly Cadillac. This was our first experience with Kelly Cadillac and it was a wonderful experience. Uzma Shafqat was our sales person and she is the best. She really knows everything about the cars she is selling and is a wonderful person. We loved working with her. We also had the pleasure to work with Geoff Kelly, Nick Yeager and Glenn Davis. They were professional and very nice people to work with.
Over the years, buying a new car was uncomfortable, dealing with the car dealers. Kelly Cadillac was a pleasant change, and ... Read More DealerRater - Mar 1, 2026
It was a pleasure of a journey in purchasing my Cadillac from Kelly dealership. Uzma Shafqat, sales lady provided professional guidance in my purchase for the car that fits my needs. Thank you to the quality staff that Geoff and Kelley of Kelly Cadillac dealership provides that makes for an enjoyable purchase. The sales, finance, and GM service have all been supported in keeping me coming back for future purchases. Many thanks to all of you. Love my Caddy.
Hands-down the best purchase experience I’ve ever had. My father has purchased several Cadillacs from them and continues to return when it’s time for a new vehicle. Now I know why.
I’ve dealt with Kelly Cadillac for over 25 years now and we’ve bought eight cars between my wife and I. Service has always been first rate. My most recent purchase, handled by Uzma Shafqat, was a great experience. Uzma handled every detail and answered every question - tremendous service!
Best car purchase experience we have ever had. Usma was incredibly thorough, friendly, and committed to helping us get what we wanted. Customer service was top notch from everyone we encountered. Very pleased with our decision to shop here.
I just purchased a used car from Kelly Cadillac and it was a very pleasant experience. Uzma and Greg were great to deal with as they were warm, welcoming, and knowledgeable. I never felt pressured at anytime which made for a great buying experience. Geoff and Nick also took the time to introduce themselves and see if I needed anything while at the dealership. I would recommend this dealership to anyone!
Joey was a pleasure to work with. He was also well informed with the operation of the vehicle we purchased. There was no pressure to buy and all questions were about the vehicle were answered. Mr. Kelly took the time to introduce himself. Good overall experience
Uzma is Customer Driven to the max ! She puts on her coat, no matter how cold and raw the weather, goes to the car and GETS THE JOB DONE. She will not quit until it is done. The parts department at Kelly is also the same. I thank Everyone at Kelly for their friendship and I delight in now having one of their Cadillacs again !
Great overall experience, everyone was very professional and courteous. There was no high pressured sales, and it was a very enjoyable experience which is rare.
Joey is very friendly but most importantly knowledgeable. It was a great car buying experience.
Great history with a great dealership. Kim was wonderful to work with and was very knowledgeable with all the components of the Optiq.
Everyone is friendly and positive to assist you with the car buying experience. Best car buying experience ever.
The moment we met via phone, I developed a strong sense that I was at the right place. Kim Sload took care of it all, answered every question and was willing to go the extra mile many times. We came 4 hrs by car to purchase a used BMW that they had that looked to be a unicorn in terms of quality and gentle use. Everything was disclosed ahead of time, all questioned answered honestly and in a timely manner. A thorough inspection by an independent and very thorough BMW expert was agreed to and Kim made sure the vehicle was ... Read More DealerRater - Dec 30, 2025
I can honestly say this was the best experience I’ve ever had buying a car, and that is 100% because of Uzma at Kelly Cadillac in Pennsylvania. From start to finish, Uzma was professional, knowledgeable, patient, and genuinely caring. She listened to exactly what I wanted, answered every question clearly, and made the entire process smooth, stress-free, and even enjoyable.
Uzma went above and beyond in every way — no pressure, no games, just honesty, transparency, and exceptional customer service. I felt respected, valued, and confident every step of the way. This is how car buying should be done.
If you ... Read More DealerRater - Dec 19, 2025
We had an outstanding experience at Kelly Cadillac from start to finish. Our sales consultant, Katrina Beachy, was incredibly professional, very car-knowledgeable, thorough, and genuinely friendly, making the entire process smooth and stress-free. The finance dude, Glenn Davis, was just as impressive—straightforward, transparent, and very easy to work with, which I truly appreciated. What really stood out, though, was the personal touch. When we arrived to pick up our new Cadillac CT5-V, the sales manager, Nick Yeager, and even the owners, Geoff & Kelly, were there waiting to greet us, thank us, and congratulate us on purchasing this ... Read More DealerRater - Dec 11, 2025
Everyone there is friendly and helpful, and I have never had any problem with any service I have received.
Great Service. Check engine light came on. Quick Diagnosis. As I was traveling Service Consultant Julio Terrero rushed in the part for repair and I was able to travel on schedule. A special thanks to the service Tech who did the work.
I have bought many vehicles from Kelly Cadillac the last several have been from Uzma. She is a pleasure to do business with. Extremely knowledgeable and helpful before and after the sales process and delivery. She is very quick to return phone calls if she is not able to answer. I enjoy doing business with Kelly Cadillac and especially Uzma and Jeff Kelly
Joey Fellenbaum was amazing, His knowledge of the car and ability to share all the information we were looking for was exactly what we were hoping to get from our salesperson. Everyone we met, spoke with and worked with was professional, courteous, and genuine. The owner and his wife made it a point to personally welcome us, and thank us for choosing to do business with them and their team. Fist class, top notch experience in all ways. We’re proud to be new members of the Kelly Cadillac family and look forward to the excellence service that only a ... Read More DealerRater - Nov 30, 2025
This was the smoothest and best car buying experience I’ve ever had. Warm and welcoming, super professional, extremely knowledgeable. Uzma and everyone at Kelly Cadillac went above and beyond!
The staff at Kelly Cadillac was a pleasure to work with regarding the purchase of my new Cadillac XT5. Extremely kind and professional. I would highly recommend traveling the distance- I did!
Uzma was an absolute pleasure to work with!! Highly recommended asking for her when you go!!
I have purchased three vehicles from Kelly Cadillac, Lancaster, PA, since 2017. I come back here because the service is excellent and I never feel like I’m being taken for granted as a customer. The owner makes it a point to get to know his customers. And my sales person, Uzma, cares enough to ask me about what is most important to me concerning my purchase.
The Kelly Cadillac dealership and team is the gold standard against which all car dealerships should be measured. The Kelly's have established a culture of professionalism, caring and customer support that is evident from first contact to last and, at all levels The moment you enter the sparkling glass doors and spacious showroom you are greeted with smiles and warmth. Helpfulness? no amount of questions are too many. No amount of visits too much. And wait till you see the waiting room goodies! If you're shopping for a Cadillac, please give them a visit. I'm sure glad ... Read More DealerRater - Nov 5, 2025
Personable, professional, and very fair in doing transaction, well recommended dealership and Joey, is the best!
This is am excellent dealership, Kim Sloan was very helpful and there was none of the typical dealer xx. The transaction we made was painless and met our requirements perfectly.
Great experience, excellent buying experience, professional and kind organization. I would recommend this dealership to anyone!!
We have purchased several vehicles from Kelly Cadillac in Lancaster. As always, we are very pleased with our most recent purchase. Uzma and the rest of the team were a pleasure to work with and made the car buying experience very pleasant. They went above and beyond to ensure we are happy with our vehicle.
We are very happy with our experience at the dealership. Kim was very helpful and knowledgeable about our purchase. This was our dream car and we are beyond grateful. We traveled three hours for this car and would definitely recommend them to anyone looking for an awesome Dealership!
This is the 2nd time we have bought a vehicle from Kelly Cadillac. As soon as we walked in they knew our names and a little bit about us. Our salesperson, Uzma always goes above and beyond for us. Mr Kelly is great to deal with as is Kim. Thank you for another wonderful experience! We will be back!
Everyone at this dealership is always friendly and helpful and goes over and above to make you feel so welcome, insuring you are always satisfied.
Kelly's is a wonderful dealership to deal with. They make their customers feel like family. I have been dealing with them since 1992. No desire to go elsewhere. They also have a wonderful service department. They always go out of their way to meet my needs, especially since I live 3 hrs away.
Outstanding customer service for our sales consultant, Uzma. Every one at the dealership was very kind and helpful.
Just an awesome dealership. Great people make it all happen. The entire made the process wonderful.
We love working with the team at Kelly Cadillac. Geoff Kelly & Uzma Shafqat serve me and my family well. We are multi-generation Kelly customers and have never had a bad experience. Sales is always accommodations, professional and extremely easy to contact and work with and service is top notch every time. It does not matter if you buy Cadillac or anything else that they sell you are treated with utmost respect, honor, and excellence. When you need service they go the extra mile for pickup-delivery-loaner. Have never had to figure things out as they figure it out for you. ... Read More DealerRater - Sep 8, 2025
The entire team at Kelly’ Cadillac were accommodating, attentive, detail, knowledgeable, patient and extremely nice.
This is my third purchase of a Certified Used car from Kelly Cadillac, and I have dealt with them for both sales and service over the last 10 years. Uzma Shafqat has been the salesperson with whom I have worked for all three transactions – she has gotten to know me and what I need for transportation and has proactively suggested used cars that come thru the dealership that she thinks I might be interested in. She is detail oriented and very responsive in communicating – always getting back to me with answers to my questions. I really enjoy working with the whole ... Read More DealerRater - Aug 30, 2025
This is the second time l have dealt with Kelly Cadillac and they worked with me both times thank you
Uzma made my visit /experience very enjoyable. She and all the other employees were top notch. I will recommend my friends and family to this location if they're ever interested in purchasing a Cadillac.
Great buying experience! I will lease/purchase future vehicles from Kelly Cadillac, and highly recommend to others!
Service writer and technicians are polite and professional. My car is always fixed the right way the first time.
I had a great experience at Kelly Caddilac. Uzma was super helpful and Geoff was a pleasure to deal with. Highly recommend.
Fantastic service from start to finish. Door to door service
remarkable every step of the way.
Did an outstanding job with showing me the new Cadillac XT5
drove it, explained every detail on the car. Trade was very fair on
value. Delivery was remarkable
went extremely smooth and
all questions answered with the professionalism being superior.
Kelly was highly recommended
to me and so happy i chose
them. There the best.!!👍😄
My sales girl was Katrina and
her personality was top notch!
She was excellent in her field.
knew the car very well. Loved
everything about her, it was one
... Read More DealerRater - Aug 7, 2025
Excellent dealership that delivers award-winning service and goes above and beyond for customer satisfaction.
It’s been great working with Uzma to purchase our very first EV. Not only did Uzma pick up on our specific needs and directed us toward the Optiq, she’s supported us beyond the sale as we learn all the nuances of the car.
Bought our second Cadillac from this dealership. Both sales were with Joey Fellenbaum. He is professional and answered all my questions. Winning combination of Joey and Kelly Cadillac. Would not buy anywhere else. Service is excellent.
Everyone at Kelly Cadillac was Amazing!!! Would definitely recommend this Cadillac dealership to anyone … a+ Experience
I'm trading in my XT5 for the XT6. The best dealership and best service with great sales staff that isn't pushy. Highly recommend.
Great dealership. Excellent salesperson. Salesperson came in on their day off to accommodate my schedule.
Very respectful and courteous and quick service. I will definitely return. Uzma was very pleasant and personable. Loved the whole experience !
I bought my car 4 days ago, and I'm very happy with my purchase. Everyone was so nice especially Ozma, who explained everything for me. She was very patient and helpful. Highly recommended
I recently purchased a vehicle from the dealership, hands-down the best experience I’ve ever had Across all departments
My husband and I came to this dealership to buy my first vehicle. I was very nervous and excited even tho he tried to reassure me everything would be okay. The environment was warm and welcoming and the people there didn't make you feel rushed or forced. The took the time to carefully answer our questions and encouraged us too. I liked it there, makes you want to visit more often.
Upon arriving at the entrance, there are clear signs directing you where to go. Then as you enter the very tidy and clean showroom, someone is there to greet you with a warm smile without you feeling like you are being fished or hunted down, giving rise to a welcomed feeling and relaxing, since the car buying process can be a bit anxious for some.
The service that I received from Kelly Cadillac's Customer Support and Auto Detailing Team exceeded my expectations. The interior and exterior of my vehicle were meticulously cleaned and look incredible. Julio provided me with exceptional service and made certain that I was satified with the work that was completed. Thank you very much for your excellent service, Team! Christopher Zazo
Great team and a wonderful overall experience. They helped understand the various models and what would be right for me. Uzma Shafqat did an exceptional job at showing me the options.
This was our first experience with Kelly Cadillac and they thoroughly exceeded our expectations! This applies to both the vehicle introduction and overview process as well as the purchase experience itself. Excellent staff supporting this process.
I can't say enough about the Kelly dealership!!! I was treated with courtesy and respect every inch of the way. Katrina was totally awesome along with nick also. Geoff and Kelley are two of the nicest people I ever met. Needless to say, It was the best buying experience of my 77 year life so far. I will always go back to Kelly Cadillac. I always dreamed of owning a Cadillac and everybody involved saw to it that I walked out with a Cadillac. Thank You Guys so very much and Geoff, I'll Be back. Kelley and Katrina, I ... Read More DealerRater - May 30, 2025
Purchased a new 2025 Cadillac OPTIQ and met the best car consultant, Katrina Beachy. She is very attentive, professional, intelligent and capable. She knows the Cadillac OPTIQ software very well. I actually would call her the Guru of the software system. Very impressed by capabilities and her ability to have my Samsung Galaxy phone synchronized with Google and the Cadillac OPTIC. She had my new car functioning smoothly in short order. She is the very best.
Great no pressure people with a true interest in their customers. They also help with understanding your vehicle
Great experience all the staff friendly and extremely helpful. Uzma was outstanding and I know I will certainly go out of my way make the long drive to go back only to this Cadillac dealership
The owners treated me with respect and gratitude. This was my first Cadillac and I am grateful for their dedication.
We were very pleased with the treatment we received from Katrina Beachy on behalf of Kelly Cadillac throughout our car-buying experience. All our questions were answered and requests were met to guide us to the end result. We highly recommend Kelly Cadillac if you’re looking for your next vehicle.
Dealership was great. Uzma was patient and knowledgeable. Have had awful experiences with other dealership and car buying.
Uzma was very patient in explaining the features of the Optiq and pleasant to work with.
I had a great experience buying a used Audi A6. Kim and the entire staff were great to deal with, with no pressure in the process. Highly recommend considering for your next new or used purchase!
Kelly makes buying a car a great experience. I felt so welcome. Katrina and Mr. Davis took the time to fully explain everything. Customer service is the best. Loving my new car.
Our experience was amazing. All employees worked so well together as a team. Very pleasant and pressure free.
What a beautiful dealership! Everyone there treated us so well! Kim went over and above to help us purchase our new cadillac and she had everything ready for us when we arrived. She answered all of our questions and was always available. This was a birthday present for my wife and Kim had balloons and a huge sign saying "Happy Birthday!" My wife was so surprised, she cried. Nick greeted us when we arrived and helped us with whatever we needed. Kelly (the owner) and Geoff (the General Manager) came out and sang Happy Birthday to my wife! ... Read More DealerRater - Mar 28, 2025
My experience with Uzma was the ultimate experience in buying my new Cadillac. Was knowledgeable of what she was selling and that is important. Would not hesitate to recommend her to this dealership.
Dealership has always shown excellent, prompt service and wonderful support purchasing a new vehicle. Friendly, and very concerned about pleasing the customer. Reason I am purchasing a second car from Kelly.
My second Escalade purchase. The team at Kelly are great to work with especially Uzma the salesperson that has worked with me each time. I would highly recommend you contact Kelly Cadillac for your next purchase and ask for Uzma.
Very accommodating and easy to talk with in discussing the car that you are looking to purchase.
Kelly Cadillac is one of the most courtious dealerships we've been in. Joey Fellenbaum was great in helping us to decide on a purchase. Nate was also great in helping out with the deal. The team at Kelly was awsome! Thank You, Kelly Cadillac!
Thanks for sending out Katrina. She was so worried I made a terrible decision this week. I told her she was going after the deal breaker. She was just wonderful and I appreciate it. Thanks Trey
This dealership was very well maintained and very well lit. The employees were very friendly and professional.
Dealership work with me to get me out of an upside down lease and help me get into the car I wanted
Joey was awesome to work with. He was always responsive and attentive to our needs from throughout our purchase. Excellent customer service and experience!
Uzma did a wonderful job explaining all the features included in my car!!! Excellent experience!! Very personable & professional!!
Great car buying experience! Uzma was extremely knowledgeable and helpful. Kelly Cadillac has the best costumer service in the Lancaster area hands down.
Everyone at Kelly Cadillac is so friendly and helpful. We originally started going to Kelly Cadillac to get our Cadillac serviced. They all went above and beyond and we hadn’t even purchased our car from there. When we were in the market for a new car we knew we wanted to work with them. They made the trade in and purchasing process seamless.
I've purchased numerous vehicles over the years but this purchase was the easiest by far. Friendly, professional and very informative. Would not hesitate buying from them again! I'll tell all my friends if you want a Cadillac do yourself a favor and go to Kelly Cadillac!
